To the editor of THE EAGLE:
I cannot agree more emphatically with Mr. Nelson’s comments in Monday’s Berkshire Eagle regarding Charter Communications and its service. ("Better the Comcast brier patch," editorial page.)
As a summer resident in Hinsdale, I have learned to live with minimal television service for a few months but have not learned to like it. As Mr. Nelson says, Charter provides TV signals for its Chatham customers in analog form. That is not desirable for most people but Charter compounds the travesty by requiring its customers (at least in Hinsdale) to pay $6.99 plus tax for a digital cable box even though there is no digital signal available and there is no use for it.
When I called Charter to complain about this, I was told that having and paying for a digital box was a requirement to receive cable service from them and if I turned in the box, my cable service would be stopped.
After a further phone call and conversation with a manager, Charter agreed that I shouldn’t be paying for a digital box that is of no use or benefit to me. I am waiting for my first statement that credits me with the fee.
The question now arises as to how much money, at the rate of $84 a year, has Charter taken from its Chatham customers in Hinsdale and will they stop charging for a digital box which is of no use? In my opinion, not only should Charter stop charging for the digital box but customers who were required to have the box should be reimbursed for the outrageous charges in the past. Customers in other towns serviced by Charter’s Chatham location should investigate the charges they pay.
Charter customers in Hinsdale should call Charter at 1-888-438-2427 and demand Charter cease charging for a digital box and refund monies paid in the past for their rental.
PAUL C. VENTI