On Feb. 1, the City of Pittsfield changed its online bill payment partner from Metropolitan Communications LLC to Invoice Cloud Inc.

Customers who had a registered account with MCC are not automatically registered with Invoice Cloud and must register again by calling Invoice Cloud Customer Support at (877) 256-8330 and choosing option 3 for registration assistance.

As with the City’s previous partner, customers can pay real estate taxes, motor vehicle excise taxes, personal property taxes and water/sewer fees 24 hours per day, seven days per week.

Customers will also continue to have the ability to order birth certificates, death certificates, marriage certificates and dog licenses with the exception that registration is not required and those who have registered accounts with Invoice Cloud need not log in to place these orders.

Online customers will now have the ability to view and/or print their bills online and have the ability to enroll in auto-pay or scheduled payments.

Auto-pay is an automated process which pays the balance in full each billing cycle at 2 a.m. on the due date and scheduled payments are manually entered by the customer for the date and amount of their choice.

Furthermore, registration is not required to make a one-time payment.

To use the new online payment system, visit www.cityofpittsfield.org and click on "Online Payments" and follow the instructions to register with Invoice Cloud, make a one-time payment or place an order for vital records.


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Information: Tax Collector’s Office at City Hall at (413) 499-9431.