GREAT BARRINGTON -- The Five-Town Cable Advisory Committee will meet Tuesday to further investigate what it describes as the longest service outage in the last year for Time Warner Cable customers.
The outage affected South County subscribers between Sunday, Nov. 17 through Tuesday, Nov. 19. Time Warner Cable has confirmed an outage occurred during that period, but the committee will address what it believes is misinformation from the cable company.
"Obviously there will be outages," committee Chairman Steven Moritz said. "My question is, ‘Why did it last two days?'"
The meeting will begin at 6:30 p.m. at Great Barrington Town Hall. The committee represents the towns of Lee, Lenox, Great Barrington, Stockbridge and Sheffield.
A spokesman for Time Warner said the service interruption was minimal and only impacted some analog television channels for customers who don't have a cable box and who rely on a wall cable to connect to the television. They previously said the interruption took place over a 12-hour period during Nov. 17-18.
The Five-Town Cable Advisory Committee, Moritz said the service interruption impacted phone, Internet, and television service over a three-day period.
Stockbridge, Great Barrington, Lee and other towns were impacted, Mortiz said.
"This kind of stuff happens, but the important thing is transparency," Moritz said.
The committee is encouraging impacted residents to call the company and seek a credit reimbursement on their cable bill.
A Time Warner Cable spokesman said reimbursement will be provided on a case-by-case basis. Moritz, whose service was impacted, said he called the company after the outage and was given a $20 reimbursement.
To reach John Sakata:
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