At your service



(Some are available 24 hours)

Need Help ???

Call 211

211, is a confidential and free, easy to remember phone number, that connects people in need with the resources in our community that can help. 211 centers are staffed by trained specialists who will quickly assess your needs and refer you to the help you seek. Whether its rent assistance, food banks, affordable housing, health resources, child care, after-school programs, elderly care, financial literacy, job training or any other social service need, 211 is a quick way to find help.

Alcohol/Drug Abuse

Alcoholics Anonymous (413) 532-2111

Mothers Against Drunk Driving (800) 633-6233

Substance Abuse

National Info-line (800) 327-5050

Abuse/Assault Services

Child at Risk Hotline (800) 792-5200

Parental Stress Line (800) 632-8188

National Domestic Violence Hotline (800) 799-7233

Disabled Persons Protective Comm. V/TDD (800) 426-9009

Domestic Violence & Sexual Assault

Elizabeth Freeman Center (413) 243-1119

The Kid's Place (413) 499-2800

Elder Abuse Hotline (800) 922-2275

RAINN (Rape, Abuse, Incest National Network) (800) 656-4673

Children's Services

Child at Risk (Hotline) (800) 792-5200

Child Help USA (800) 422-4453

Children's Protective Services (800) 292-5022

Family Center of the Berkshires (413) 447-2145

Mass. Dept. of Social Services

(foster/adoptive parent program) (800) 543-7508

Youth Crisis and Runaway Hotline (800) 448-4663

Crime Reporting/Prevention

Violent Crime Situation:

Bureau of Alcohol, Tobacco &Firearms

Gun Hotline (800) 283-4867

WeTip Hotline (800) 782-7463

Employment Assistance

Dept. of Employment and Training

Berkshire Works (413) 499-2220

Environmental Information

MA Dept. of Environmental Protection (617) 292-5500/(800) 337-6245

Air Quality (800) 882-1497

To report hazardous substance, toxic

Chemicals, oil spills V/TDD (800) 424-8802

Health Services

AIDS Hotline (800) 235-2331

Cancer Information (800) 422-6237

Lead Poisoning Prevention (800) 532-9571


Homeless Persons Service

Construct, Inc. (413) 528-1985

Medical Referrals

MA Dental Society (800) 342-8747

MA Medical Society (800) 322-2303

Pregnancy Hotline (800) 395-4357

Smoking Cessation Info (800) 879-8678

Substance Abuse (800) 327-5050

Mental Health - Counseling

Brien Center (413) 499-0412

Dept. of Mental Health (413) 447-7381

Missing Persons

Missing & Exploited Children (800) 843-5678

Poison Control

Hotline (800) 682-9211

Pregnancy & Parenting Services

South Berkshire WIC (413) 528-0457

The Family Center (413) 528-0721

Services for the Disabled

Berkshire County Assoc. of Retarded Citizens (413) 499-4241

MA Office on Disability V/TDD (617) 727-7440

MA Rehab COMM (800) 245-6543 V/TDD or

(617) 204-3600

Services for Senior Citizens

Alzheimer's Assoc. Western MA

Chapter (413) 787-1113

National Chapter (800) 272-3900

Council on Aging (413) 528-1881

Elder Hotline (800) 882-2003

Elder Services of Berkshire County (413) 499-0524

Meals on Wheels (800) 544-5242

Medicare Info. Line (800) 772-1213

Southern Berkshire Elderly Transportation (413) 528-4773


Hotline (800) 448-3000

Youth Crisis & Runaway

Hotline (800) 621-4000

Venereal Diseases

National Hotline (STD) (800) 227-8922

Veterans' Services

Veterans' Affairs Info. (800) 827-1000

Welfare Information

Food Source (800)645-8333

Berkshire United Way

Phone (413) 442-6948

P.O. Box 3808, Pittsfield, MA 01202-3808


In partnership with local health and human service agencies, Berkshire United Way addresses community issues from hunger to alcoholism, from childcare to eldercare. They are making it easier for area residents to access services they may need through 211, an easy to remember phone number, that connects people in need with the resources in our community that can help.

In addition, Berkshire United Way's expanded mission includes efforts to address the root causes of community problems that create the need for these services. By improving the quality of the community as a nurturing, healthy environment, they impact everyone's life and prevent costly community problems in the future.


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