Berkshire Business: Mount Carmel Care Center continues streak

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LENOX — The Mount Carmel Center on Pittsfield Road has achieved a rare feat.

The 69-bed skilled nursing and rehabilitation facility has earned a perfect deficiency-free survey from the state Department of Public Health for the fifth consecutive year.

The streak began before the Carmelite Sisters for the Aged and Infirm purchased the former Sisters of Providence Nursing Home for $6 million in October 2013.

A celebration luncheon for the unusual milestone will take place at Mount Carmel Care Center at 11:30 a.m. on Thursday.

The Massachusetts Senior Care Association doesn't track deficiency-free surveys from the state Department of Public Health over consecutive years. But spokeswoman Jennifer Chen said 90 such facilities received deficiency-free surveys from DPH this year, which is 22 percent of all the facilities located in Massachusetts.

The unannounced inspections by the state DPH are comprehensive and include evaluations of quality of care, medication management, environmental safety and food service among others.

"Receiving one deficiency-free survey is honorable. To receive two or three consecutively is rare in the industry," said Mount Carmel Administrator George Mercier. "However, to now receive a fifth straight perfect survey is a remarkable testament of a culture of quality that is unmatched.

"Our staff live and breathe a mission that is solely dedicated to providing exceptional care with compassion, and the state has once again recognized this very special team at Mount Carmel Care Center," he said.

Mount Carmel Care Center has also received accolades from the federal Medicare ranking system based on inspections, staffing and quality measures, including an overall five-star rating from Medicare.gov in 2015.

The center has received four consecutive Excellence In Action Awards by the National Research Corporation for high marks including service. That data is based upon surveys of staff, patients, residents and other family members by My Innerview, which is a program of the National Research Corporation.

"At Mount Carmel Care Center and every other Carmelite facility we live by our motto, 'the difference is love,'" said Superior General Mother Mark Louis Randall of the Carmelite Sisters. "The work being done every day at Mount Carmel Center truly reflects the ideals that our organization and founder envisioned in her calling to provide care and comfort to the people we serve."

The Carmelite Sisters for the Aged and Infirm is a congregation that was founded in New York City by Mother Mary Angeline Teresa McCrory and six companions on Sept. 3, 1929.

In 1999, the Carmelite Sisters for the Aged and Infirm founded a nonprofit corporation known as The Carmelite System Inc.

After purchasing the nursing home three years ago, the Carmelite Sisters spent $500,000 to renovate the facility. The project was completed last year.


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