Tanglewood handling fees are excessive

Monday May 13, 2013

I would like to voice my opinion about the service fees that Tanglewood is charging for concert tickets. While I accept a processing charge is normal, what I do find unacceptable is that the charge is not per transaction, rather it is per ticket and $6.25 per ticket. Therefore, the cost of four lawn tickets at $25 each will cost me an additional $25, the price of another ticket.

I would gladly drive to the Lenox box office to purchase my tickets in person, but unfortunately, that office does not open until the day before the concert. Considering I live in the area of Tanglewood’s summer home I find it even more distasteful that I am being charged such an astronomical fee to support this local venue. I am prepared to run the risk of the concert selling out because I have no intention of supporting such a distasteful practice.

I wonder how many other potential patrons from the Berkshires feel the same way because they, like me, cannot afford to pay for such extortion.



Editor’s note: According to the Boston Symphony Orchestra website, tickets purchased online are subject to a $6.25 per ticket handling fee. Tickets purchased by mail are subject to a service fee of $6.25 per order (not per ticket).


If you'd like to leave a comment (or a tip or a question) about this story with the editors, please email us. We also welcome letters to the editor for publication; you can do that by filling out our letters form and submitting it to the newsroom.

Powered by Creative Circle Media Solutions