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Businesses need to understand how customers will behave after the population receives its COVID-19 vaccinations. Even after the memory of the pandemic fades, the effects on consumer behavior may persist.

Colin M. D’Amour has been named senior director of the Big Y Express Gas & Convenience Stores division, while Christian P. D’Amour has been appointed the company’s director of e-commerce.

PITTSFIELD — Caitlyn Elliott recently joined Pearson Wallace Insurance as a senior account executive. She has experience in the agency and carrier side of the insurance business, having spent time previously at Plymouth Rock and Liberty Mutual Insurance.

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