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Four National Guard members and 13 additional health care workers from the state arrived Thursday at a city nursing home where reports of neglect have accelerated in recent weeks amid a coronavirus outbreak.
The daughter of a woman staying at Springside to recover from an injury became so frightened by the lack of care that she called the police. People inside the Pittsfield nursing home describe a chaotic scene as a COVID-19 outbreak hit an already understaffed facility.
Visitors are critical to the health and safety of nursing home residents. Even during a pandemic.
EAGLE INVESTIGATIONS: The people who run Berkshire County's nursing homes agree with their critics that workers need better wages — and the buildings need more staff — to provide a higher quality of care. They disagree on how to achieve this.