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The seven-person team of Pittsfield's Public Health Department is seeing a shift in the public's response to their efforts to track the coronavirus. 

"Compared to the first time around, we're getting a lot of pushback as far as cooperation goes," Pittsfield Public Health Nurse Manager Kayla Donnelly said. "Some people just won't even answer us. Some people will hang up on us or — and I'm just going to come out and say — people are verbally abusive towards us a lot."