PITTSFIELD — The national investment firm Edward Jones, which has offices in Adams, North Adams and Pittsfield, has been ranked highest in investor satisfaction among full-service brokerage firms in J.D. Power's 2019 Full Service Investor Satisfaction Study.The study measures overall investor satisfaction with 18 full service investment firms based on eight factors, including financial advisor, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources, and problem resolution. The firm scored 853 in overall satisfaction, 18 points over the industry average.Edward Jones was also ranked highest in investor satisfaction by J.D. Power in 2002, 2005-07, 2009-10, 2012 and 2015. The firm finished tied for first in 2002 and 2015. The study began in 2002.
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