Letter: Eversource let down customers in wake of storm

Posted
Don't miss the big stories. Like us on Facebook.  

To the editor:

The storm that passed through our region Tuesday left lots of homes without electrical power.

While we will never be able to prevent Mother Nature from periodically wreaking havoc, and it is certainly understandable that Eversource, our local utility company is overwhelmed with power restoration all over the county, they did a terrible job of communicating with the public.

When the power goes out, you don't know if it will be out for an hour, a day or a week. In my case, on Summer Street in Lee, it was 37 hours. Eversource has all of the right options on its website for finding out the status of restorations, but they don't work. How does one prepare without adequate information? Do I buy batteries, ice, dry ice?

It is appalling that in this era, with so many ways to communicate, that they don't do a better job. We basically had to drive around looking for storm damage and watch for repair crews in order to get some idea of the length of the outage. I'm certain that there will be a next time, and I hope that Eversource does a better job of communicating potential outage times.

Paul S. Palansky,

Lee

Advertisements

TALK TO US

If you'd like to leave a comment (or a tip or a question) about this story with the editors, please email us. We also welcome letters to the editor for publication; you can do that by filling out our letters form and submitting it to the newsroom.




Powered by Creative Circle Media Solutions