Officials say 911 outage issue resolved, but glitches still possible

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PITTSFIELD — State officials say national issues that prevented 911 callers from reaching dispatchers on Friday have been fixed, but there could be continued glitches.

The national CenturyLink outage impacting Massachusetts emergency lines occurred overnight. Dispatchers in Pittsfield said they were unaware of anyone who had been been unable to call for emergency services during that time.

The Massachusetts State Police posted online Friday morning that the outage was resolved and services were up and running again.

Still, said Deputy Dan Garner of the Pittsfield Fire Department, it doesn't necessarily mean local agencies are in the clear.

"When issues like this happen and they say, `It's back,' it means they're troubleshooting," he said.

At around 11:30 a.m., the Massachusetts Emergency Management Agency sent out a mobile phone alert, warning residents of persisting technical issues. The alert said those in need of emergency services should contact police and fire agencies directly.

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At around noon, CenturyLink posted on Twitter about their efforts to fix the problem.

"Restoring impacted services for our customers is very important to us. We are seeing good progress, but our service restoration work is not complete," read a tweet from the Louisiana-based telecommunications company. "Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day."

The Pittsfield Fire Department can be reached directly at 413-448-9764, and the Pittsfield Police Department can be reached at 413-448-9700.

One dispatcher in Pittsfield said he hasn't noticed any issues since he came on shift at 8 a.m., and the phone was "ringing all morning."

Still, warnings from elsewhere in the state made the technology's status unclear to officials. Garner said he'd been following social media alerts all morning, and conflicting information was coming in from various sources.

"I don't know how far-reaching the issue is right now," Garner said.

Amanda Drane can be contacted at adrane@berkshireeagle.com, @amandadrane on Twitter, and 413-496-6296.


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