Phone scam targets Greylock Federal's customers

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Senior Vice President John Bissell said the "vast majority" of customers contacted were not victimized by the pre-recorded message, claiming to represent Greylock Federal, that was sent throughout Berkshire County starting early Saturday evening and lasting well into the day on Sunday.

Bissell could not say how many of the credit union's 65,000 members received the phone call, but it was far greater than the nearly 70 Pittsfield residents city police said called them to complain about the scam.

The message was seeking vital credit card information, such as account and pin numbers, to verify an alleged claim of fraudulent purchases against that person's credit card.

Once Greylock Federal was notified of the scam, Bissell said the financial institution put out an alert to its weekend answering service and called in staff members to deal with customers who still had concerns, or actually gave out their credit card numbers.

But unless the financial information was given out, Bissell said it wasn't compromised.

"This had nothing to do with any breach of information of our members and non-members," said Bissell, who learned the phone scam also went after people who don't belong to the credit union.

Bissell noted the damage intended by the phone scam was minimized, because Greylock Federal has been educating its members the past two to three years against the constant attempts at fraud and "most of them got the message."

Nevertheless, Greylock Federal members concerned about the recent phone scam or may have fallen victim to it, should call the main office in Pittsfield at (413) 236-4000.

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